Monday, 30 March 2015

Job Alert: Multiple Job Opportunities Available at a VAS Company

www.chinilive.com

A mobile marketing solutions company located in Lagos, Nigeria, providing user-friendly Value Added Services (VAS) across various industries such as Entertainment, Banking, Manufacturing, Transportation and Health, seeks to fill the positions listed below.

Please ensure you follow the instructions on how to apply

#1

Job Title:                      Operations Manager
Job Code:                     TNLVP1
Department/Group:     Operations
Job Level:               4
Location:                       Lagos
Position Type:               Full-time
Reports to:               General Manager
2nd line Supervisor:     Managing Director
Supervises:               Products Officer,  Accountant

Job Summary
Develops and manages the Value Added Services portfolio based on market requirements and the company’s technology capabilities. 
Responsible for achieving financial and product performance targets by implementing effective content and campaign management strategies. 

Role and Responsibilities
Product Management:
1. Develop and implement a robust product strategy in line with the vision of the company, market trends, customer requirements and new technologies.
2. Have an in-depth understanding of VAS products and channels including SMS, USSD, MMS, IVR, Data, Mobile Web, Mobile WAP, Mobile Apps, On-device, STK etc.
3. Develop and launch new revenue streams by leveraging technology, content management and business intelligence
4. Design and launch new products and enhancements through research on market trends and competitors.
5. Translate customer and partner requirements into documents easily understood by the technical team for implementation and provide input in customer presentations and technical workshops.
6. Collate and prepare documentation for all new products and services prior to launch including market survey, product proposition, service description, product change log, agreement, reconciliation template, pricing, business case, test cases and result, approval, FAQs, launch plan etc.
7. Ensure the business development team and the rest of the organization are regularly trained on current products, planned products and their capabilities.
8. Manage product and customer life cycle processes.

Campaign Management:
9. Develop and implement a Go-to-Market strategy for all product and services.
10. Achieve financial targets and service penetration by running campaigns and promotions using available campaign tools, features and alternate channels.
11. Analyze customer data, behavior and needs to draw relevant insights for the development of compelling VAS propositions across segments.
12. Plan and maintain a campaign calendar for existing and new products and services. 

Content Management:
13. Develop and implement a content strategy to create and source for quality content based on market trends and consumer appetite.
14. Manage the entire process for content formatting, uploading and delivery across all platforms utilized.
15. Manage accurate and up-to-date records of all company and third-party content managed.
16. Develop and maintain a strong relationship with content owners and aggregators.

Process Management and Quality of Service
17. Develop and Improve business processes and polices in line with Company’s vision for better operational management, reporting, communication and organizational planning.
18. Design and improve quality management processes and their deployment; testing and monitoring of new and existing VAS services.

Management and Reporting
19. Attend customer meetings with the business development team to collate requirements and provide clarifications, where required.
20. Assist in responses to request for proposals, request for quotation, bids etc.
21. Routinely monitor progress against targets and provide performance data including quarterly, half year, annual reports etc to executive management.
22. Coordinate account reconciliation for Clients and MNOs and payouts to Content providers/owners.
23. Enforce control on receivables and expenses to ensure that the budgeted cash flows and targets for each project are met.
24. Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
25. Perform other assigned duties as delegated by management from time to time.


Qualifications and Education Requirements
Minimum of 5 years working experience in operations, product development, project management or marketing within the VAS, Telecommunication or ICT industry
Minimum of 2 years in a supervisory/managerial level.
Completed NYSC
Certificate Management Programs (e.g. Project Management, Product Management, Marketing) [optional]
Post Graduate degree, MA/MBA/MSc [optional]

Preferred Skills
Ability to translate complex technical specifications into clear user and commercial benefits and vice versa.
Business Intelligence
Project Management
Product Development and Management
Business Process Management
Content Development
Documentation 
Marketing and Campaign Management
Public Speaking and presentation skills
Research and Writing
Use of CRM
Use of Microsoft Office suite
Interpersonal skills
Resource Management
Attention to detail
Excellent Communication skills

Personal Characteristics
A self-starter with high attention to detail
Great team work and collaborative spirit
Proven ability to make an impact internally and externally
Analytical minded
Ability to engage and drive others to deliver targets
Exhibit high energy levels and drive
Ability to easily adapt to changing work environment
Exhibit Professionalism at all times
=================================================


#2

Job Title:                      Business Development Manager
Job Code:              TNLVP2
Department/Group:     Business Development
Job Level:              4
Location:                      Lagos
Position Type:              Full-time
Reports to:              General Manager
2nd line Supervisor:    Managing Director
Supervises: Account Officer, Sales Officer

Job Summary
Responsible for developing and maintaining relationships with new and existing clients and partners of the Company.
Drive sales from all Corporate Accounts (across all verticals) and Mobile Network Operators (MNO) in Nigeria and other regions of Africa where the Company operates.
Achieve set financial target from all accounts managed.
Job Description

Role and Responsibilities
New Business Development:
1. Identify potential clients and the decision makers across all verticals within corporate sectors including FMCG, Financial Services, OEM, Media & Entertainment, Government, Aviation, Transportation, Telecommunications etc.
2. Build, maintain and leveraging available network of contacts to generate new leads.
3. Convert new leads to clients by identifying business needs, managing accounts, cold calling, prospecting, developing a thorough needs analysis and closing targeted opportunities in line with goals set.
4. Have a full understanding of the Company’s products and services and generate demand by presenting them to potential clients through direct communication in face to face meetings, telephone calls and emails.
5. Achieve set financial targets from all accounts managed (MNOs and Corporate clients).
6. Review and monitor competitor products and services, identifying shortfalls, advantages in comparison to the Company’s offerings thus ;
Recommend enhancements that will give the Company a clear competitive advantage. 
Drive new business by promoting the company’s unique selling propositions and differentiators to prospective clients in comparison to competitors.
7. Actively manage the sales process: leads, prospecting, qualifying, needs analysis, proposal, objections, closing & follow up.
8. Develop sales growth strategies; tactics and action plans required to achieve all the key objectives (financial, operational and customer satisfaction). 
9. Prepare proposals relevant to the client’s needs, goals, road map and where applicable in response to request for proposals and quotes.
10. Partake in contractual and financial negotiations, where required.


Client Relationship / Account Management:
11. Establish and build relationships with clients on all levels; from officers to executives (CXOs/senior management/Board of Directors) to ensure the set financial targets are achieved and exceeded.
12. Identify new sales opportunities within existing accounts by up-selling and cross-selling.
13. Ensure all new/existing services are approved, launched and appropriately campaigned on MNOs network.
14. Ensure timely responses and coordinate resolution to all complaints, queries, requests, and suggestions from clients and partners as the Company’s main interface.

Business Development Planning
15. Actively monitor market trends through clients and by attending industry functions (association events, seminars, conferences) thus recommending new products, services and marketing channels that will lead to an increase in sales.
16. Coordinate and, or represent the Company in promotional events and marketing activities.

Management and Reporting
17. Provide timely and accurate periodic reports including; revenue reports, sales pipeline, activity reports etc weekly, monthly, quarterly, bi-annually and annually to executive management.
18. Carryout business development training and mentoring to subordinates and other internal staff.
19. Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
20. Perform other assigned duties as delegated by management from time to time.


Qualifications and Education Requirements
Minimum of 5 years working experience in sales, marketing or account management within the VAS, Telecommunication or ICT industry
Minimum of 2 years in a supervisory/managerial level.
Completed NYSC
Certificate Management Programs (e.g. Business Development) [optional]
Post Graduate degree, MA/MBA/MSc [optional]

Preferred Skills
Sales Planning and Management
Good written and verbal communication skills
Leadership Management
Relationship Management
Networking
Persuasion and Closing Skills
Public Speaking and presentation skills
Research and Writing
Use of CRM
Use of Microsoft Office suite
Interpersonal skills
Attention to detail
Resource Management

Personal Characteristics
A self-starter with high attention to detail
Great team work and collaborative spirit
Proven ability to make an impact internally and externally
Analytical minded
Ability to engage and drive others to deliver targets
Exhibit high energy levels and drive
Ability to easily adapt to changing work environment
Exhibit Professionalism at all times
=================================================


#3

Job Title:                        IT Manager
Job Code:                TNLVP3
Department/Group:       Technical
Job Level:                4
Location:                        Lagos
Position Type:                Full-time
Reports to:                General Manager
2nd line Supervisor:      Managing Director
Supervises:                Support Engineer,  Software Engineer

Job Summary
Manage technical operations and projects for the deployment and delivery of VAS products and services
Responsible for the provision of reliable IT infrastructure to guarantee high output levels from all teams.

Role and Responsibilities
Operations and Management:
1. Develop a robust IT strategy based on the Company’s goals and business needs. 
2. Manage deployment, monitoring, maintenance, development, upgrade and support of all
VAS and IT systems with scalable options for future expansions.
3. Deploy new products and services on the VAS platform based on the service description, flow and business rules.  
4. Liaise with the operational and marketing teams on scoping, design, customization and commissioning of solutions based on customer requirements.
5. Responsible for the integration of VAS platforms with MNOs including SMSC, SMS Gateway, MMSC, USSDC, MSC, SDP, OTA, Billing etc.
6. Ensure 99.999% availability of VAS and IT services and platforms.
7. Develop test cases and carry out acceptance tests for newly deployed Vas platforms and solutions.
8. Have a full understanding of VAS protocols including SMPP, USSDI&II, MM7, HTTP, SS7, M3UA, Sigtran, diameter, Web service, IP and others (SNMP).
9. Deploy and integrate the Company’s products/services in the client’s environment.
10. Develop tender specifications, technical and commercial evaluation (requirements gathering, RFQ issuance, vendor evaluation, procurement) and implementation.
11. Build strong relationships with clients’ technical teams and facilitate client workshops and meetings.
12. Design and deploy technical processes and policies to guarantee shorter response/resolution time and high performance standards.
13. Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
14. Maintain a trouble ticketing process for complaints resolution.
15. Keep abreast of new developments and technology trends in VAS, telecommunication and networking.
16. Maintain the change management process for all deployments, enhancements, upgrades and modifications to the products and platforms.
17. Develop and maintain all technical documentation including network architecture, interconnectivity, IP infrastructure, redundancy etc.
18. Design and implement a data protection plan to include security, backup and restore of all forms of data across all systems.
19. Manage the company’s IT infrastructure: email services, internet access, Antivirus etc. 
20. Develop desktop, mobile and web applications, scripts for automated operational activities, etc.

Management and Reporting
21. Attend customer meetings with other teams to collate requirements and provide clarifications, where required.
22. Assist in responses to request for proposals, request for quotation, bids etc.
23. Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, service adoption, revenue, capacity, network, etc.
24. Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
25. Perform other assigned duties as delegated by management from time to time.


Qualifications and Education Requirements
Minimum of 5 years working experience in technical within the VAS, Telecommunication or ICT industry
Minimum of 2 years in a supervisory/managerial level.
Completed NYSC
Certificate Management Programs (e.g. ITIL) [optional]
Post Graduate degree, MA/MBA/MSc [optional]

Preferred Skills
Operating system environments: Linux/UNIX and Windows Operating systems administration and management.
Servers and Data Backup
Databases: Database Administration 
Networking
Programming:  
Proficiency in Service Management
Business Intelligence
Project Management
Documentation 
Research and Writing
Use of CRM
Use of Microsoft Office suite
Interpersonal skills
Resource Management
Attention to detail
Excellent Communication skills

Personal Characteristics
A self-starter with high attention to detail
Great team work and collaborative spirit
Proven ability to make an impact internally and externally
Analytical minded
Ability to engage and drive others to deliver targets
Exhibit high energy levels and drive
Ability to easily adapt to changing work environment
Exhibit Professionalism at all times

How to Apply:
  1. Apply only if you have the relevant work experience and passion for the job.
  2. State the job title and job code as the email subject line of your application
  3. Include the following to your email application;
    • Current CV (MS Word or PDF only)
    • Current CTC
    • Expected CTC
    • Notice period
  4. Send your applications to chinilive@gmail.com
  5. Deadline: A week from job posting
Best of Luck






4 comments:

  1. Nice one. What are the remuneration like?

    ReplyDelete
  2. It is dependent on your bargaining power.

    ReplyDelete
  3. Please what does CTC mean?

    ReplyDelete
  4. Cost to Company- That's remuneration plus benefits. Preferably annual.

    ReplyDelete

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